Category Archives: Digital Britain

Liveblog – NESTA at the Labour Party Fringe

Creative Licence – how the creative industries are reshaping the economy

nestalab1I’m Liveblogging this fringe event, one of a series of meetings being hosted in the Fringe of all the party conferences.  Please refresh the page to see the updates.
12:34 The Creative Industries are a ‘key’ sector at the heart of the recovery.

12:36 Peter Bazalgette

Opens with remarks about RAI and Berlusconi.  Involving the BBC in too much politics is a mistake.  Parties all have  a policy on the BBC.  PB Supports Bradshaw on top-slicing of the BBC.  But top-slicing needs to go into quality, not tired regional news.

“There is no digital dividend”  – most media companies don’t see what theor business model is anymore.  This is a big problem.

“We need as much ‘nudge’ as ‘fudge'” on the management of digital rights.

12:40 Needs better balance between ‘pay’ and ‘free’.  ITV is commercially challenged.  Product placement is marginal but does improve the position for advertisers.  Medium term prospects for TV uncertain.  Bur longer term it will work.

Professional content will always be attractive to advertisers – this won’t change.  Training is a major issue, he says and it’s getting worse.

12:43 Richard Wilson – TIGA

Games sector makes an important contribution to the economy and is very export focused.  Important role to play.

In the games sector qualifications are higher (80% at degree level) and average salaries are higher than other sectors at £30k.
Sector is growing globally but contracting in the UK.  Poor supply of staff is the issue.  Need incentives.

12:50 Miranda Sawyer

Public Money is often a hindrance to progress.  But there is a role for public investment in the arts.  We tend to under value our capabilities in this.  Example of Liverpool as the Capital of Culture – drove investment in the city.  Public money is needed in education and in big projects.  Public money can be used to attract private investment and stimulate the economy.  But it’s also about stimulating well-being.

12:53 Ben Bradshaw

The assumption is that the creative industries are re-shaping the economy.  He thinks this is true.  Every fringe event at this conference on creative industries has been ‘packed out’.  Hears the pleas for support from people like Richard Wilson.

12:56 Creative industries are ‘not a luxury’, they are central to the economy and to our heritage.  Museums very important also.

But how do we defend our creative value in a global economy?  How can we make sure artists get compensated for – £180m a year ‘lost’ through illegal file-sharing.  Digital Britain bill will reflect the unity of the musicians who made announcements last week.  It’s an important issue.  Bill will be brought forward in this Parliament.

Universal broadband access is an important aspect of the bill  – this is something that the market will not provide – he says 40% of the country can’t get it.  Needs to go further than 2 MBbps – need universal NGA through fixed-line levy.  We need to understand what support there may be for local news – re-use of digital switchover money – BBC won’t get it anyway.

13:02 Training opportunities are key to the Government’s approach to Digital Britain – society wins and so do individuals who will be trained.

Culture is not a ‘luxury add-on’ – they contribute to the economy £1 spent of culture comes back as £5 in economic contribution

Now moving over to Q&A

Colin Tweedie – Governor of University of the Creative Arts.  Vitality of the creative universities – they are worried by the potential cuts.
Q re product development and merging the Film Council and Games Council.
Q from Gary Townsend from Skillset.  Future jobs in creative industries; need to think of supply of new talent but what about CPD for the existing workforce?

Sawyer says that the more ‘modern’ universities will demonstrate their value over time.  A law degree from Oxford is one thing but it’s a bit of a stereotype – so dpn’t worry.  Quality will out.
Bradshaw says that Universities will continue to be funded and they are capable of identifying the courses needed.  New skills will come through – media studies not as ‘airy fairy’ as they used to be.
13:12 PB says training of ‘high-level’ graduates (not apprentices).  HEFCE’s in meltdown and meanwhile Skillset is being cut.

Q re ‘cutting off’ illegal file-sharing from a woman from Ofcom – hierarchy of sanctions
Q from a writer and producer (Carol Haymann?)  re rights deals on digital broadcasts

13:15 Bradshaw – hierarchy of sanctions will come into force needs to be funded by rights holders.  PB says “it will never work unless we do a ‘nudge’ at the same time”.

Bradshaw says it’s an education job as well.  Wilson says pirated games are running at 3 pirate copies per 1 gane sold in some cases.

Broadcasters need to be held accountable says Carol Haymann (radio producer and writer).  We generate little money from repeats on BBC7 for example.
13:20 Sophie Jones from Channel 4.  About C4’s role – Digital Britain is ‘bang-on’ about the importance of C4 public ownership to preserve support of new digital companies.
Nick Hull from 118118 – we’ve spent years trying to offer services at a reasonable price over mobile and have failed.  How can creative producers do that?
Wilson asked to comment on 118118 question.  A lot of games businesses would like to ‘self-publish’; broadly optimistic about business models for content suppliers.
PB mentions Moor’s Law.  But there’s “Less’ Law” – which is that as content proliferates lower revenues result.
Sawyer says ‘free model’ will kill newspapers.
Bradshaw sums up – the market cannot guarantee all – BBC is a good thing but it needs to be more sensitive and recognise its effect on the whole media landscape.  BBC governance structure doesn’t work.  Much private sector activity benefits from the economies of scale of the BBC.  But we need to re-assert the legitimacy of the BBC ‘with every generation’.

[13:30]

Metaphor and Strategy in Digital Britain

metaphorsThe use of metaphor in strategy and business and in the media is widespread and often annoying.  Narrative is used to illustrate choices and “It’s been a long journey” is regularly heard from both reality TV participants and news media people who ought to know better.  But there are many more forms of narrative than the journey story – and richer archetypes we could think about.

But maybe we could recast or re-interpret some of these metaphors to help see problems in a ‘new light’.  There, you see; I’m doing it now.  What if we could ‘think our way off the Pendulum’ of boom and bust?  How about ‘painting ourselves Out of the Box’?  And how about making the ‘Playing Field’ more mountainous for players with too much market power?  What if we could harness our knowledge of systems dynamics so that things spiral into control.

And then we come to the Patchwork Quilt analogy I came up with as one of the scenarios for Digital Britain.  The industry seems to want to interpret the Patchwork Quilt as a ‘bad thing’.  Actually it’s a good thing because it’s a manifestation of the coming wave of localism.  Design your own patch of Digital Britain to respond to local conditions and make sure, though, at the edges it joins up with the other patches.

So, the next time you hear a metaphor being used to describe strategy or choices; generate the anti-metaphor in your mind and see where it takes you.

An Audioboo asynchronous conversation (almost)

For some time, I’ve been thinking about how to use Audioboo in a non-broadcast sort of way.  Think about it.  It’s like radio but with an audience of one or not many.  Most of us use Audioboo in ‘broadcast mode’ meaning that we are making a piece of what used to be callled ‘sound radio’.  We make it, they listen to it [eof].  But it doesn’t need to be like that.

The Audioboo site recognises this in that once you’ve listened to a Boo; you are encouraged to comment in text.  But you could BooBack (hah) which is what I did with Rory.  Here is his Audioboo:

And here is mine in response:

Now, it’s not a conversation yet – but it could be.  Rory tweeted this:

A conversational element
A conversational element

The following day, I made another Audioboo

Which is relevant.  But there it stops.  A conversation that never developed.  But it could.  It still might.  ‘Think on Lad” as my Yorkshire Grandma used to say.

Can the Internet win the next election?

Bloggers think ‘No, but it can probably lose it’

Last week’s elections and the political fallout have placed in context, for me, the event I went to at the Frontline Club on 28 May about how the Internet might play a part in the next election.  The participants were:

  • Iain Dale, Conservative blogger at Iain Dale’s Diary
  • Alex Smith, recently appointed Editor of the LabourList.org
  • Adam Boulton, Political Editor, Sky News (Chair)
  • Paul Staines (aka Guido Fawkes)
  • Matthew Macgregor of Blue State Digital (the company that worked for the Obama campaign
(l-r) Iain Dale, Alex Smith, Adam Boulton, Paul Staines, Matthew Macgregor
(l-r) Iain Dale, Alex Smith, Adam Boulton, Paul Staines, Matthew Macgregor

I made contemporaneous notes and also some Audioboo content which is available here.  A bit of background to the event here:

Everyone in ‘Broadcast Mode’ needs to ‘get with the program’

iain-dale
Iain Dale - political blogger

Iain Dale  (pictured left) believes that the internet will impact individual MPs (mostly through revealing things they don’t want revealed I suspect) but that the overall ‘systemic’ effect of the internet will be small.

He agrees that the next General Election will be the first where mobile phones and social media will really begin to play a part and where bloggers will cause changes in the news cycle:

“We get more hits every day than all the 3 main parties put together”

He said referring to the traffic generated by his blog and by Guido Fawkes’.

The problem is the main parties are in ‘Broadcast Mode’ and that given British politics is driven by ‘controlling the message’ the level of interactivity of social media is a challenge.  As Matthew Macgregor said “The internet is a tactic not a strategy” and that it lowers the barriers to communication (especially inbound to the Party) but how real is the commitment to ‘openness and transparency’.  The reaction of the media to policy discussions driven by social media will, Matthew believes, be instructive; will the shutters come down once the media starts talking about ‘splits’.

“There’s nothing to click on other than ‘Unsubscribe'” – Matthew Macgregor

Alex Smith believes that “The Internet will play a crucial role in the next election” – he mentions viral video and the possibility of debate being shaped by the internet.  He argues that the internet has “already effectively removed one of the Prime Minister’s closest political aides” and that the next election will to some extent be driven by stories that will “break on the web”.  Alex believes that Paul and Iain have a huge impact on the media cycle and thinks that this will be an important factor.  All the panelists agreed that the Internet strategies of the main parties were poor at best.

Boulton’s shock hashtag confession

At one point when talking about social media and the internet Adam Boulton said he didn’t know what a hashtag was (and I don’t think he was joking!) and references to the internet seemed to feel like references to some kind of monolithic bloc.  Alex picked up the point that realtime interaction driven by things like Twitter might be important.  Adam seemed to think that a Sky news team would always be faster on the ground.

The next Boo starts with the voices of Alex Smith (interesting references to Alan Johnson) and then Iain Dale.  I round off with a few thoughts.

The next Boo has ‘reportage’ – skip it if you feel you have enough of a flavour from the text above.

Reflections and implications

The format worked well with a fairly formal panel session followed by various panelists joining tables and moving between courses.  The informal part of the event was really good – we had Iain Dale and Alex Smith and the comments and discussion were very engaging.

The event would have been improved by a more discursive (and less ‘Question Time’) approach by the chair.  Also, having a chair who seemed quite cheerful to admit that he didn’t ‘get’ the internet seems odd – but then presumably Adam ‘Hashtag’ Boulton was a draw for the ‘punters’ (especially the non-geeks)!  All in all though a minor criticism.

There were two main things I took away to think about:

  • The importance of internet aggregation in realtime and increasing symmetry of communication,
  • The potential for independent candidates to harness the power of the internet to disintermediate the major parties.

More thoughts in the next Audioboo:

Sometimes it needs stating . . .

There was a bit of noise on Twitter both during media140 and after it on the extent of ‘obvious stating’ going on at the event.  Much of this comment was of a critical nature – ‘they don’t get it’; referring to the somewhat Twitter-sceptical journalists in the room.  The bigger players there (Sky and the BBC) indulged in a bit of un-necessary and rather tedious sparring.  Both of them, I suppose, feeling secure in their knowledge that their respective ‘market’ power and ‘broadcast’ mode will leave them largely unchanged by the openess and pervasiveness of social media generally and Twitter in particular. Hmmm.

Following media140, I’ve been reading blogs and the press coverage – reportage mostly; who said what and with little commentary or analysis about what it all means.  Perhaps it’s too scary for the Potential Legacy Media (currently known as MSM) to think about?  And sometimes that means the obvious needs a bit of stating.

Wordle based on media140 liveblog

As part of the ‘post match’ coverage there was an interesting if largely self-referential segment on pods and blogs on R5Live with journalists and a thoughtful comment from Mark Jones of Reuters who also provided some excellent comment and analysis on his Reuters blog.

Realtime coverage

I used Audioboo and Scribblelive at the event.  I also generated the wordle above based on my liveblog.  You can find the liveblog here and ‘hat tips’ to contributors here.

Those of you who liveblog events will know the level of concentration it needs.  Using Scribblelive actually increases the level of complexity as you try to bring in other people’s tweets, try to avoid too much duplication (most sole tweeters at events do so in realtime and there’s often duplication in the aggregated stream).  Trying to join in, provide some realtime feedback and combine inputs is ‘not for the faint-hearted’ as the Scribblelive people say!

In the next sections, I provide some thoughts on media140 after reflecting on the issues, the coverage and my own liveblog and Audioboos made at the time; I name the presenters in the Audioboos and you can also refer to the Agenda.

The 140 Character story

This panel kept bouncing off the argument – they had a silly discussion about whether Twitter was journalism or not.  And we kind of forgot the ‘realtime news’ tagline of the entire event.  What was missing for me was:

  • What the aggregation of information carried across Twitter enables (the analogy from Bill Thompson of the Twitter  ‘seismograph’ is insightful);
  • The speed at which news can propagate through memes and hashtags and the level of self-organisation enabled by this form of cooperative production (Retweets, comments, links to blog posts, realtime and near realtime video streams and websites); and,
  • The need to filter true signals from the sheer noise and volume of the information available.

Sources, editorial control and workflow

The panel did discuss the risks of ‘opening up’ the news process and the potential impacts on the way news is made and perceived.  I wonder what happens to the ‘news cycle’ in a General Election when many of us have access to realtime video production on our mobile phones or can report events directly as they happen over Twitter?  We’ll find out soon!

The panel focused on the risks.   An example of the risks seems to have been happening while the event was on, but I’m not sure anyone realised it.

twitterspam Skynews.com used Coveritlive to add a Tweetstream to their site.  There seems to have been no filtering so there was lots of spam.  And seemingly little editorial control over the Tweets.  Just what risks Sky may have been running can be imagined; the links to ‘goldencasinoflash’ could have been links to anything.  Anything at all….

untibpc-spamtMy Tweets were being carried live by Skynews also – even though I was effectively doing competing realtime coverage using a rival platform to Sky.  I don’t know to what extent there was active editorial control of the Tweetstream – the amount of spam they let through might suggest very little?

Frontline Journalism

One of the few times in the event when the room went really quiet and people listened really hard was when Guy Degen, freelance journalist and a member of the Frontline Club, played some audio and video footage from Tblisi.  He was sent there on his own for Deutsche Welle; he had no gear and no time to get any, no crew and used a mobile phone to cover a riot. Frontline indeed.

Kevin Anderson was insightful on the impact of social media on reporting on a roadtrip style assignment in the USA.

Local and human

Local news = newspapers? #fail

Joanne Jacobs ably chaired the final panel session and brought the whole event back pretty much on time so kudos to her.  It was an interesting and stimulating panel – and you can pick up some of the flavour of the discussion from pp 6-8 of the liveblog.

Given what’s happening in local and regional news, the discussion after the short presentations seemed to spiral into being about newspapers.  But surely local news is going to be much more than papers – but I can see there’s a painful transition to go through for a lot of people.  Some of the more ‘gung ho’ social mediarati might like to think about that.

No-one mentioned the ‘backchannel’

The backchannel (what happens in the social media space during an event or presentation) didn’t get a mention.

Here’s an example from media140:

Use the backchannel!
Use the backchannel!

I first came across the backchannel in tech conferences in the USA about 5 years ago – using chat room software over local wireless networks and, in some instances allowing external participants ‘listening-in’ to audio streams to interact with the chat.  All these messages were projected on a screen behind the speaker so it was generally impossible both to present to the audience and watch the backchannel at the same time.  The backchannel often had more stimulating and interesting stuff on it than was happening on the panel.  And dangerous sometimes for both speaker and audience.  I remember taking my PowerBook onto the stage and using it in a panel session both to contribute to the backchannel and comment on what other panelists were saying.  Apparently, this was unusual at the time.  The audience reaction was interesting!

So it seems to me that the Potential Legacy Media faces the same risks as a pompous or tedious speaker in perpetual broadcast mode with an active backchannel.  Like a politician giving the answer to a question the interviewer didn’t ask, the risks of audience alienation are high.  And when the real backchannel turns against you, as it has for our MPs recently, life can get very unpleasant.

Being Human and Connecting

Jeff Pulver over a quite good Skype video link finished off on an optimistic note.  We can move from a position where the one-way broadcast mode can become much more interactive.  It has to be more than ‘promotion’; it must be much more about connection.  Above all, it’s about being human and taking that humanity with us into social media spaces and connecting.

Adopting digital behaviours in real life . . .

How do currents develop?  How do we not lose stuff?
Where does everything go?

img_0813Artist Lanfranco Asceti gave a charming presentation on how, when we are creating a record in the flow of information through digital behaviour, we create the potential for conflicts with ‘real life’.

Lanfranco uses a transmedia artistic approach to investigate the intersections (or not) between the digital world and the real world.

His presentation began with a video made as part of his artistic process in seeing how messages are transmitted.  “How can we understand the flows of messages?”.  He has thrown a message in a bottle  to his friend Henry Jenkins, a Professor at MIT, into the sea in Istanbul.

The question is?

Will Henry Jenkins hear about it?

The most compelling image for me is of the bottle being thrown into the harbour and then ‘bouncing’ back out and into the thrower’s hand.  Made me think of e-mail bouncing or of servers being repeatedly ‘pinged’.

We are throwing bottles in the sea with a message to Henry Jenkins as well as throwing a message in the sea of the information of social networks on Facebook to see if Henry Jenkins will stumble upon the event online first or will receive the message in a bottle. The object of the game is to see if and how he will find out about the project.

I’ve also been thinking for a while now about ‘where do all the tweets go?’ and what ephemera now means in the Digital Age.  And as the ‘digital noise’ in our social media environment increases how do we deal with what is likely to become a decreasing ‘signal to noise’ ratio.  I see the development of new kinds of social media tools – ‘inference engines’ that help us to locate what they think we might be interested in.   Prioritising our attention will become a key skill in digital engagement.  Lanfranco suggests that the issue of voice and the need for a very varied network is important in ensuring that no one voice can speak with unquestioned authority.  This will be an interesting and innovative driver of behaviours across the world.

Digital squatting the Googleplex –
artists occupying  digital space

googleplex

Lanfranco is also a ‘Digital Squatter’, running exhibitions on ‘Google’s territory’ in virtual space.  Who owns the virtual space?  Layering information over Googleplex.  He also squatted at Tate Modern and a few others.  Just to see what happened.  You can find out about it here.

He argues that the ownership of digital space needs thinking about – and talked about how there are dangers in the alerting and reporting of activity in digital sapace, he says

“reporting” over the internet is the moral equivalent of the Stasi

And that we will all be turned into ‘digital informers’ as we monitor our digital ‘neighbours’ through our Net curtains.  One to think about that.

Liveblogging the Digital Summit

Why events like this are needed (if frustrating)

I live blogged the Digital Summit at the British Library – using twitter and a blogging tool called ScribbleLive.  Independently, unofficially; because I wanted to.  You can see the results here.  Also, If you look at the #digitalbritain hashtag on twitter you will see a mass of tweets many insightful and thoughful; a few negative and destructive.  I was watching Tweetdeck, trying to take my own notes and include tweets I thought were useful.

There’s been a bit of activity on blogs.  Not much.  Some of the ranting appears to be about the surprising fact that most of the people running our incumbent Big Media and Telco businesses are white, male and wear ties.  Some of the people in the audience were like that too.

Communities can build Digital Britain
Communities can build Digital Britain

Yes, it was frustrating and yes it was quite a lot of the ‘same old same old’ – but saying ‘you don’t get it’ to people who don’t get it isn’t going to advance the debate.  Shouting “You horrible green scaly monster” at one of the many Media Dinosaurs still roaming the planet may be true but it doesn’t help at all.  In fact it polarises the debate and makes it less likely that we, who passionately believe that we need serious bandwidth, everywhere, for everyone will carry the argument.

Of course, the agenda for the meeting deliberately tried to polarise the audience.  The idea that you can separate the Poetry from the Pipes for example – you need both and they have to work together to create Digital Britain.  The idea that you need a ‘one size fits all’ solution or all else is chaos plays only into the hands of a small number of players with market power.

We need events like this one, where at least there was some cross-sector presence.  Notable that many of the questions and points from the floor were raised by people from community-related organisations.

We need more events and dialogue – preferably designed to work out ‘how it can be done’ rather than finding all the reasons ‘why it can never happen’.  We need the sorts of Unconference activity proposed by @dbuc09 and we need to do them on our territory and make the invitations as open as we all want the networks and services to be.

Ultimately, I think we will need a ‘Patchwork Quilt’ of solutions that meet local needs – not some top down model.  Enterprise networks are patchworks, the internet itself is a patchwork where the pipes and poetry can coexist.  Our job is to get out there and build the Patchwork.