All posts by brian_condon

Digital Britain, Social Media, The Digital Age, Uncategorized

Sometimes it needs stating . . .

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There was a bit of noise on Twitter both during media140 and after it on the extent of ‘obvious stating’ going on at the event.  Much of this comment was of a critical nature – ‘they don’t get it’; referring to the somewhat Twitter-sceptical journalists in the room.  The bigger players there (Sky and the BBC) indulged in a bit of un-necessary and rather tedious sparring.  Both of them, I suppose, feeling secure in their knowledge that their respective ‘market’ power and ‘broadcast’ mode will leave them largely unchanged by the openess and pervasiveness of social media generally and Twitter in particular. Hmmm.

Following media140, I’ve been reading blogs and the press coverage – reportage mostly; who said what and with little commentary or analysis about what it all means.  Perhaps it’s too scary for the Potential Legacy Media (currently known as MSM) to think about?  And sometimes that means the obvious needs a bit of stating.

Wordle based on media140 liveblog

As part of the ‘post match’ coverage there was an interesting if largely self-referential segment on pods and blogs on R5Live with journalists and a thoughtful comment from Mark Jones of Reuters who also provided some excellent comment and analysis on his Reuters blog.

Realtime coverage

I used Audioboo and Scribblelive at the event.  I also generated the wordle above based on my liveblog.  You can find the liveblog here and ‘hat tips’ to contributors here.

Those of you who liveblog events will know the level of concentration it needs.  Using Scribblelive actually increases the level of complexity as you try to bring in other people’s tweets, try to avoid too much duplication (most sole tweeters at events do so in realtime and there’s often duplication in the aggregated stream).  Trying to join in, provide some realtime feedback and combine inputs is ‘not for the faint-hearted’ as the Scribblelive people say!

In the next sections, I provide some thoughts on media140 after reflecting on the issues, the coverage and my own liveblog and Audioboos made at the time; I name the presenters in the Audioboos and you can also refer to the Agenda.

The 140 Character story

This panel kept bouncing off the argument – they had a silly discussion about whether Twitter was journalism or not.  And we kind of forgot the ‘realtime news’ tagline of the entire event.  What was missing for me was:

  • What the aggregation of information carried across Twitter enables (the analogy from Bill Thompson of the Twitter  ‘seismograph’ is insightful);
  • The speed at which news can propagate through memes and hashtags and the level of self-organisation enabled by this form of cooperative production (Retweets, comments, links to blog posts, realtime and near realtime video streams and websites); and,
  • The need to filter true signals from the sheer noise and volume of the information available.

Sources, editorial control and workflow

The panel did discuss the risks of ‘opening up’ the news process and the potential impacts on the way news is made and perceived.  I wonder what happens to the ‘news cycle’ in a General Election when many of us have access to realtime video production on our mobile phones or can report events directly as they happen over Twitter?  We’ll find out soon!

The panel focused on the risks.   An example of the risks seems to have been happening while the event was on, but I’m not sure anyone realised it.

twitterspam Skynews.com used Coveritlive to add a Tweetstream to their site.  There seems to have been no filtering so there was lots of spam.  And seemingly little editorial control over the Tweets.  Just what risks Sky may have been running can be imagined; the links to ‘goldencasinoflash’ could have been links to anything.  Anything at all….

untibpc-spamtMy Tweets were being carried live by Skynews also – even though I was effectively doing competing realtime coverage using a rival platform to Sky.  I don’t know to what extent there was active editorial control of the Tweetstream – the amount of spam they let through might suggest very little?

Frontline Journalism

One of the few times in the event when the room went really quiet and people listened really hard was when Guy Degen, freelance journalist and a member of the Frontline Club, played some audio and video footage from Tblisi.  He was sent there on his own for Deutsche Welle; he had no gear and no time to get any, no crew and used a mobile phone to cover a riot. Frontline indeed.

Kevin Anderson was insightful on the impact of social media on reporting on a roadtrip style assignment in the USA.

Local and human

Local news = newspapers? #fail

Joanne Jacobs ably chaired the final panel session and brought the whole event back pretty much on time so kudos to her.  It was an interesting and stimulating panel – and you can pick up some of the flavour of the discussion from pp 6-8 of the liveblog.

Given what’s happening in local and regional news, the discussion after the short presentations seemed to spiral into being about newspapers.  But surely local news is going to be much more than papers – but I can see there’s a painful transition to go through for a lot of people.  Some of the more ‘gung ho’ social mediarati might like to think about that.

No-one mentioned the ‘backchannel’

The backchannel (what happens in the social media space during an event or presentation) didn’t get a mention.

Here’s an example from media140:

Use the backchannel!
Use the backchannel!

I first came across the backchannel in tech conferences in the USA about 5 years ago – using chat room software over local wireless networks and, in some instances allowing external participants ‘listening-in’ to audio streams to interact with the chat.  All these messages were projected on a screen behind the speaker so it was generally impossible both to present to the audience and watch the backchannel at the same time.  The backchannel often had more stimulating and interesting stuff on it than was happening on the panel.  And dangerous sometimes for both speaker and audience.  I remember taking my PowerBook onto the stage and using it in a panel session both to contribute to the backchannel and comment on what other panelists were saying.  Apparently, this was unusual at the time.  The audience reaction was interesting!

So it seems to me that the Potential Legacy Media faces the same risks as a pompous or tedious speaker in perpetual broadcast mode with an active backchannel.  Like a politician giving the answer to a question the interviewer didn’t ask, the risks of audience alienation are high.  And when the real backchannel turns against you, as it has for our MPs recently, life can get very unpleasant.

Being Human and Connecting

Jeff Pulver over a quite good Skype video link finished off on an optimistic note.  We can move from a position where the one-way broadcast mode can become much more interactive.  It has to be more than ‘promotion’; it must be much more about connection.  Above all, it’s about being human and taking that humanity with us into social media spaces and connecting.

Social Media, The Digital Age

Dystopia, myopia, fatalism?

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Can we ‘hack’ our way to Environment 2.0 or are we too Human 1.0 to cope?

Adam Greenfield’s talk at Futuresonic last week was insightful; how cities will look and how we will use them once networked sensors are embedded in pretty much everything, pretty much everywhere.   I liveblogged it using scribblelive here.  You can see the way he developed the argument and the way some of the tweeters to #futr09 reacted.

Photo credit: Aeioux
Photo credit: Aeioux

But what really galvanised the audience and set the tweets flying was an apparently casual remark right at the end of his session in response to questions.  What most of us thought he said was along the lines that sustainability wasn’t possible and we should all just do our best to make whatever time we have left valuable.

bombshell5

This rather punctured the somewhat gung-ho ‘tech can solve it’ bubble blown by Jamais Cascio in his heckled-by-a-drunk-person and subsequently much-blogged opening keynote.  You can see a liveblog by Martin Bryant here which gives you a ‘feel’ for the gala event.  The idea that we can ‘Hack the Earth’ in some massive geo-engineering intervention is a big, scary idea and was presented in a deliberately provocative  way.  It seems to me that we’ve already hacked the poor old Earth about rather a lot.   Tech-driven re-hacking of what is a deeply non-linear system where we’re not too certain we can model next week’s weather carries perhaps a few additional risks.  But rather than get dragged into that, what I really want to focus on was both the reaction to Cascio’s thinking and the much more stunned interpretation of Greenfield’s remarks as being ‘we’re all doomed and there’s no point trying’.

The false poles of optimism and pessimism

We got back to Greenfield’s remarks at the end of Roland Harwood’s session on Deciphering Trust in Networked Innovation where there was some discussion and I raised the issue of ‘the guy from Nokia’ when Adam’s name went right out of my head at the crucial moment (sorry Adam!).  The following extract from the indefatigable Martin Bryant’s liveblog illustrates the point:

harwood1

And from then on, we ended up labelling those who believe that we can ‘fix it’ with the support of wizzy technology, like Cascio, ‘the optimists’ and anyone holding a negative view, like Greenfield, ‘the pessimists’.  It wasn’t really possible to develop the arguments from then on – the labels stuck and the polarity increased.  Which was inevitable, I suppose, but a shame.

Deal with it ‘in the now’

Greenfield was trying, I think, to make a much more subtle and nuanced point – that feeling we ‘might not make it’ shouldn’t stop us doing the right thing.  That the future vision of the City with its open sensor-based networks and connected people could flip into dystopia.  That ‘optimisim’ could actually be myopia and unwillingness to confront the reality of our situation.  There is much more to this than ‘hacking’ our way into the Earth’s geocode; Cascio points out the risk of hubris in that.  The idea that we have enough control of ourselves, let alone sufficient understanding of the potential system impacts of what we do, to be effective may be an illusion.  So perhaps, the best we can do, is deal with what we can deal with and make sure we keep our values in mind.

Digital Britain, Uncategorized

Adopting digital behaviours in real life . . .

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How do currents develop?  How do we not lose stuff?
Where does everything go?

img_0813Artist Lanfranco Asceti gave a charming presentation on how, when we are creating a record in the flow of information through digital behaviour, we create the potential for conflicts with ‘real life’.

Lanfranco uses a transmedia artistic approach to investigate the intersections (or not) between the digital world and the real world.

His presentation began with a video made as part of his artistic process in seeing how messages are transmitted.  “How can we understand the flows of messages?”.  He has thrown a message in a bottle  to his friend Henry Jenkins, a Professor at MIT, into the sea in Istanbul.

The question is?

Will Henry Jenkins hear about it?

The most compelling image for me is of the bottle being thrown into the harbour and then ‘bouncing’ back out and into the thrower’s hand.  Made me think of e-mail bouncing or of servers being repeatedly ‘pinged’.

We are throwing bottles in the sea with a message to Henry Jenkins as well as throwing a message in the sea of the information of social networks on Facebook to see if Henry Jenkins will stumble upon the event online first or will receive the message in a bottle. The object of the game is to see if and how he will find out about the project.

I’ve also been thinking for a while now about ‘where do all the tweets go?’ and what ephemera now means in the Digital Age.  And as the ‘digital noise’ in our social media environment increases how do we deal with what is likely to become a decreasing ‘signal to noise’ ratio.  I see the development of new kinds of social media tools – ‘inference engines’ that help us to locate what they think we might be interested in.   Prioritising our attention will become a key skill in digital engagement.  Lanfranco suggests that the issue of voice and the need for a very varied network is important in ensuring that no one voice can speak with unquestioned authority.  This will be an interesting and innovative driver of behaviours across the world.

Digital squatting the Googleplex –
artists occupying  digital space

googleplex

Lanfranco is also a ‘Digital Squatter’, running exhibitions on ‘Google’s territory’ in virtual space.  Who owns the virtual space?  Layering information over Googleplex.  He also squatted at Tate Modern and a few others.  Just to see what happened.  You can find out about it here.

He argues that the ownership of digital space needs thinking about – and talked about how there are dangers in the alerting and reporting of activity in digital sapace, he says

“reporting” over the internet is the moral equivalent of the Stasi

And that we will all be turned into ‘digital informers’ as we monitor our digital ‘neighbours’ through our Net curtains.  One to think about that.

Social Media

Futuresonic 2009

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100 Years of Climate Change

midnight-flowersWe piled into the mini-bus after the opening event at www.futuresonic.com in Manchester.  About 15 of us and the artists behind the project.  The idea is to experience the same temperature change caused by 100 years of climate change (about 2 degrees) by walking through a Manchester microclimate.

We arrive in a street in Trafford and are given mp3 players which will guide us through the experience.  We walk and the somewhat hypnotic voice guides us.  Also does good jokes!  It’s light-hearted but striking.  You can hear a bit of a recording I made using Audioboo here as we went on the event.  And my thoughts this morning here.

Thanks and congratulations to Yara El-Sherbini, Drew Hamment, Carlo Buontempo and Alfie Dennan.

innovation

The Connected University – Driving Recovery and Growth

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“Lord Sainsbury and NESTA are launching a report exploring the vital economic contribution of the UK’s universities today, 30 April 2009.

Lord Sainsbury, Hermann Hauser, co-founder of Amadeus Capital Partners and Michael Kitson, Judge Business School, University of Cambridge will debate the role of Universities in regional economic growth. Jonathan Kestenbaum, NESTA’s Chief Executive will moderate.”

I blogged the event live and my notes are here.

As a summary here is a wordle of my notes:

connected-university-wordle

Three key areas for action

Lord Sainsbury highlighted three important things:

  • Increasing the scope for technical or business Universities to interact and link with SMEs – but not all Universities should have same mission.  Sainsbury argues that there will be a ‘Top 30’ of Universities who do ‘world-class’ research.  Other Universities  should not compete but differentiate themselves. It’s not necessary to ‘create new research’ – but we do need to improve the implementation of existing research.
  • The importance of science and innovation campuses – such as RAL, Daresbury, NIMH in St Pancras. Clusters of real expertise and these places can provide tremendous opportunities but it needs government drive to succeed.
  • FE colleges are important but neglected.  Government and RDAs need to focus on this.  We need a Further Education Innovation fund (like HEIF).

Sainsbury concluded by noting “We can’t predict which sectors new businesses will come from but we can predict that they will come from the high-tech clusters surrounding our Universities.”

Who was there and who wasn’t?

Consideration of the attendees (from the printed guest list) is instructive; representatives from the case studies were there; Cambridge, Southampton, Bristol, Bath, Newcastle, Manchester, Sheffield Hallam, Dundee, Daresbury. And I suppose it would be a bit odd if they weren’t there.  Others: Nottingham, Oxford Brookes, Queen’s Belfast, Wales, Bangor, Imperial, Liverpool Management School, Northumbria, Greenwich, Sussex, Ravensbourne, UCL.  Oxford present through Oxford Innovations.

Various representatives of the societies (Royal Society of Chemistry, the Royal…), RCUK, quangos and consulting odds and sods (like me).  A few venture capitalists.

Interesting to note the Universities not present and also the pattern of other attendees.  I assume (and it seems likely) that the Nesta invitation went out pretty widely.   Nesta has a good approach to openly promoting their events and in my experience, their events are very well run and the quality of speakers and debate is high.  For events of this type, the Nesta CEO, Jonathan Kestenbaum, is very active and visible.

Better Connections between the Universities and the economy is a UK strategic issue

Nesta is right to identify the importance of the connections between the Universities and the economy.  It’s a big issue for the UK and no matter how good we feel we are at it (and I’d say at best it’s patchy) we need to be better.  While there were representatives from HEFCE and DIUS, only 2 RDAs turned up (SEEDA and Advantage West Midlands) and no one from BERR.  No Government Ministers.

There was also much talk of the ‘Top 30’ universities. This seemed to raise a few hackles!  Eric Thomas from Bristol sounded a negative note by indicating that Universities are not ‘recession proof’ – look at what’s happening in the US.  And I think he was right in sounding a cautionary note as I felt that there was too much complacency in the room and too much of an ‘even keel’.

As far as Nesta’s report is concerned – it’s a very valuable contribution and a good source of ‘food for thought’.  But I feel Nesta ‘pulled its punches’.  I think that the evidence in the report could support a much firmer line from Nesta in pushing harder to define what the role of Universities will be in future as part of our economy, as Lord Sainsbury hinted in his remarks.  We are in the NBAU world – there is No Business As Usual and this needs to be true for our Universities just as much as it is for the rest of us.

The Digital Age

Who’s watching who?

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notice2On the day of the G20 protests, I was in two places at once.  At home working and listening to Radio 5’s somewhat hysterical coverage, and also watching the Twitter #g20 hashtag and following the tweets of people I know and others from the protests.

Covering live events with Social Media

The ‘coverage’ aggregation I was able to do was amazing.  In particular (until his battery ran out!) Steve Lawson (@solobasssteve) was using Qik to report in near realtime from outside the Bank of England where the Police were involved in the bizarre and, I consider, unlawful tactic of ‘kettling’; constraining peaceful protestors and not allowing them free passage through the streets of the City of London.

Watch Steve Lawson’s footage and you will see what I mean – you can hear the stress in his voice and others’ around him as they realise they are hemmed in by Police.

The footage which everyone knows about is of the sad death of Ian Tomlinson.  Brought back to mind yesterday again by the failure of the Police to obtain an injunction against Channel 4 News.  But the thing I keep remembering is the statement made by the IPCC and immediately carried without any question by conventional media – that “there were no cameras in the locations he was assualted”.  I felt cold when I heard that. Close to the Bank of England, in the heart of the City in a country where there is a CCTV camera for every 14 people?  Not credible.  And the IPCC subsequently admitted they’d ‘mis-spoken’.

CCTV good – StreetView bad?

I used to agree with Lloyd Davis’ views of the CCTV infrastructure as a ‘civil rights car crash’ but now I’m not so sure.

Most people must think CCTV cameras in all our towns, cities and villages is a ‘good thing’.  Few seem to object and, for example, the residents of a village near ours actually petitioned to have one installed.  And then we see the objections to Google Streetview – while I think it sensible for faces to be obscured in Streetview; I don’t know of any reason why the faces of people in a public street taken incidentally to a more general view should not be shown?  Should we be bothered that out-of-date images of the street we live in should be available globally to all but happy that live video of us is being monitored locally by people we don’t know – but it’s ok because they’re the Police?

The watched are becoming the watchers

We’re seeing the unintended consequences of pervasive social and new media.  We all have cameras, all the time and many of us can upload ‘feed’ from live events immediately.   So now the watched become the watchers; we all have our own ‘CCTV’ and we have a new set of tools which could, I hope, be used for positive change and digital engagement but are, if needed, available to watch our own backs.

Digital Britain, The Digital Age, Uncategorized

Liveblogging the Digital Summit

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Why events like this are needed (if frustrating)

I live blogged the Digital Summit at the British Library – using twitter and a blogging tool called ScribbleLive.  Independently, unofficially; because I wanted to.  You can see the results here.  Also, If you look at the #digitalbritain hashtag on twitter you will see a mass of tweets many insightful and thoughful; a few negative and destructive.  I was watching Tweetdeck, trying to take my own notes and include tweets I thought were useful.

There’s been a bit of activity on blogs.  Not much.  Some of the ranting appears to be about the surprising fact that most of the people running our incumbent Big Media and Telco businesses are white, male and wear ties.  Some of the people in the audience were like that too.

Communities can build Digital Britain
Communities can build Digital Britain

Yes, it was frustrating and yes it was quite a lot of the ‘same old same old’ – but saying ‘you don’t get it’ to people who don’t get it isn’t going to advance the debate.  Shouting “You horrible green scaly monster” at one of the many Media Dinosaurs still roaming the planet may be true but it doesn’t help at all.  In fact it polarises the debate and makes it less likely that we, who passionately believe that we need serious bandwidth, everywhere, for everyone will carry the argument.

Of course, the agenda for the meeting deliberately tried to polarise the audience.  The idea that you can separate the Poetry from the Pipes for example – you need both and they have to work together to create Digital Britain.  The idea that you need a ‘one size fits all’ solution or all else is chaos plays only into the hands of a small number of players with market power.

We need events like this one, where at least there was some cross-sector presence.  Notable that many of the questions and points from the floor were raised by people from community-related organisations.

We need more events and dialogue – preferably designed to work out ‘how it can be done’ rather than finding all the reasons ‘why it can never happen’.  We need the sorts of Unconference activity proposed by @dbuc09 and we need to do them on our territory and make the invitations as open as we all want the networks and services to be.

Ultimately, I think we will need a ‘Patchwork Quilt’ of solutions that meet local needs – not some top down model.  Enterprise networks are patchworks, the internet itself is a patchwork where the pipes and poetry can coexist.  Our job is to get out there and build the Patchwork.

innovation, Uncategorized

e-static shadows at the Dana Centre

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An exploration of electrostatics and their role in sensors, technology and art

static shadows installation
static shadows installation

A beautiful installation by Zane Berzina latterly of Goldsmiths called Static Shadows

Wide bands of specially made fabrics with >1,000 LEDs each controlled by a single transistor. Conducting wires embedded in the fabric pick up changes in the electrostatic fields near the fabric. As the fields change, so the LEDs change in brightness. Big changes (such as a charged rod) produce quick rapid changes. Small charges (from your hand say) produce slow shimmering changes. You don’t need to touch the fabric – it works because the fabric is sensitive to the electrostatic fields in the environment. Lovely analogue technology and completely captivating.

LEDs react as fields change
LEDs react as fields change

Zane describes the blend of technology and craft fabrication as ‘High Craft’ as opposed to ‘High Tech’. The audience asked loads of questions about how and why it came about and the practical and esthetic applications of the approach.

The Digital Age, Uncategorized, Web 2.0

Next Generation Web: tracking,storage and search

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An exploration of how tracking technologies are enabling new ways of organising, accessing and displaying information on the web.

Spiral browser
Spiral browser

Presentations here: CLICK

Graham Kidde of Kodak (right) demonstrates a location- and time-aware spiral browser.  Newer images are presented at the front of the screen; older ones further back.  Spirals can be ‘rotated’ and examined from different angles.  Photos can be ‘tagged’ or grouped or organised according to the people or places they depict.  Cool!  Very cool!

Social Media, The Digital Age, Uncategorized

The Onemedia Unconference

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onemedia2

‘Creating a new blueprint for media businesses.’


The goal of the unconference was for the participants to set the agenda to find the cross industry business and collaboration opportunities that mattered to them, to increase their revenue and develop their business model.

Setting priorities
Setting priorities

Participants came from film, TV, games, mobile, web, software, interactive media, arts and design to see how they could collaborate and share. Each participant had the opportunity to suggest a session that they would like to run. Notes were taken and then collated together to create a book.
Over 30 sessions were created and run. Each session was written-up in the participants’ own words and is the start of a longer conversation. Sometimes after much debate, a session finished with more questions, sometimes a solution or further action planning was suggested.

Narrative and Storytelling

In an increasingly complex and media-saturated world, we need to help people connect with information/content in ways that are meaningful for them.

Not everything is a ‘story’ but we need to invest more time/effort in getting both content producers and consumers to develop their storytelling and narrative skills.

As an example, we could use story archetypes as a filter/ to explore/evaluate/distill the value of content and its connection with multiple audiences.

We need to go back to basics and think about how what we are doing could be changed/improved by re-visiting the fundamentals of narrative storytelling.

Here is one write-up of a session I was involved in.

Action plan: / Narrative and Storytelling Convener; Henry Playfoot, White Loop

Not everything is a story but do we need to invest more time/effort in getting people to develop their storytelling and narrative skills? If you started with the (say) twelve story archetypes use them as a filter/ explore/evaluate/distilling for discussing the efficacy/value of media content.

This could include collaborative experiments that marry ‘traditional’ storytellers with technologists or cutting edge digital service developers and projects that investigate the application of storytelling across all sectors.

Storytelling and Narrative

In an increasingly complex and media-saturated world, we need to help people connect with information/content in ways that are meaningful for them.

Not everything is a ‘story’ but we need to invest more time/effort in getting both content producers and consumers to develop their storytelling and narrative skills.

As an example, we could use story archetypes as a filter/ to explore/evaluate/distill the value of content and its connection with multiple audiences.

We need to go back to basics and think about how what we are doing could be changed/improved by re-visiting the fundamentals of narrative storytelling.

Related Issues:

Whilst we didn’t get very far in the discussion of this theme during the day it was noticeable that this session was so popular when people came to vote at the end of the day. Why was that? What is about ‘The Story’ that resonates and is so important to people?

What is the story now?

Stories still connect with people – it goes to the root of people’s emotions and there is a groundswell of interest in how storytelling/narrative can be used across every sphere – from politics/policy through to business and communities. Within this we should explore the impact and opportunities afforded by digital technology/platforms. With online gaming, for example, there is no longer one storyteller- there are multiple storytellers. Who is the protagonist/ who is the narrator and how do these shifts influence our experiences? There are strong arguments to suggest we need stories now more than ever. We need authorative voices that can help us navigate the often overwhelming amount of information that bombards us. In the emerging Web 3.0 world, we need authoritative and AUTHENTIC voices to help make sense of the world and the vast amount of noise/content. Business communities are beginning to talk about storytelling. We all know that great business leaders and educators are great storytellers. Their skills do not lie in spouting statistics or presenting data, rather than in distilling disparate threads into a coherent story.

Next Steps

In the creative industries – especially those under the One Media banner – we have unrivalled storytelling capacity. It is what we do, from conception of a game through to delivery of complex, cross-platform content and services.

Keeping an eye on some of the excellent work being undertaken in the UK eg Mike Wilson, University of Glamorgan, DEMOS the role of blogging/self narrating to support literacy (see recent report) and research in the US and Canada into the power of storytelling, NESTA should help ensure we formally embed storytelling skills into our offer.

This could include collaborative experiments that marry ‘traditional’ storytellers with technologists or cutting edge digital service developers and projects that investigate the application of storytelling across all sectors. We are convinced that we would get some real insights and that there would be hard economic benefits in terms of generating revenue for One Media businesses through providing expertise and creative consultancy. Additionally, we have identified that formalising and sharing these skills would support the integration of new people into our sector – especially powerful when thinking of equipping graduates/entry level staff with the requisite skills/attributes to succeed.

Co-Conspirators: Henry Playfoot, Brian Condon, Tim Furby, Paul Dorman, George Stamkoski